Refund and Returns Policy

Overview

Thank you for shopping with Spice Harbour. We value your satisfaction and aim to ensure a seamless experience with our products. This Refunds and Returns Policy outlines the process, conditions, and timeframes for returning products and requesting refunds.

1. Eligibility for Returns

We accept returns under the following conditions:

  • The product must be unused, unopened, and in its original packaging.
  • The return request must be initiated within 15 days of receiving the product.
  • Products that are damaged upon delivery must be reported within 48 hours of receipt, along with photographic evidence.

Unfortunately, we cannot accept returns for:

  • Perishable items that have been opened.
  • Products not purchased directly from spiceharbour.in.
  • Products damaged due to improper handling by the customer.

2. Return Process

To initiate a return, follow these steps:

  1. Contact Customer Support: Send an email to spiceharbourclt@gmail.com with the following details:
    • Order number
    • Product name and quantity
    • Reason for return
    • Photos of the product (if applicable, e.g., damaged or defective items)
  2. Wait for Approval: Our team will review your request and respond within 3 business days with instructions.
  3. Prepare the Product for Return: Once approved, securely pack the product in its original packaging to prevent damage during transit.
  4. Return Shipping: Send the product to the following address: Spice Harbour
    30/382, Puthenpurackal
    Chevayour PO – 673017, Kovoor, Kozhikode
    Ward 21, Kozhikode Co-operation
    • Customers are responsible for return shipping costs, except in cases of defective or incorrect items delivered by us.
    • We recommend using a trackable shipping method to ensure safe delivery.

3. Refunds

Refunds will be processed under the following terms:

  • Inspection: Upon receiving the returned product, we will inspect it to ensure it meets our return conditions. Inspections are completed within 5 business days of receipt.
  • Refund Method: Approved refunds will be issued to the original payment method (e.g., credit card, bank account) within 7-10 business days of inspection approval.
  • Non-Refundable Costs:
    • Shipping fees (initial delivery) are non-refundable.
    • Return shipping costs are the customer’s responsibility unless the return is due to our error.

4. Exchanges

We currently do not offer direct exchanges. To replace a product, please return the original item and place a new order.

5. Damaged or Defective Products

If you receive a damaged or defective product:

  1. Notify us within 48 hours of receiving the item by emailing spiceharbourclt@gmail.com with your order details and photos of the damage.
  2. After verification, we will either:
    • Issue a full refund, including shipping fees, or
    • Send a replacement product at no additional cost.

6. Cancellations

Orders can be canceled if the request is made before the product is shipped. To cancel an order, email spiceharbourclt@gmail.com with your order details. If the product has already been shipped, the return process must be followed.

7. Customer Support

For any questions or assistance, please contact our customer support team:

  • Email: spiceharbourclt@gmail.com
  • Address: 30/382, Puthenpurackal, Chevayour PO – 673017, Kovoor, Kozhikode, Ward 21, Kozhikode Co-operation

We are committed to providing you with high-quality products and exceptional customer service. Thank you for choosing Spice Harbour for your pickles and spices.