Last Updated: 02-03-2025

Welcome to SPICE HARBOUR! This Shipping & Delivery Policy outlines the terms and conditions related to the shipment of our products. By placing an order on our website (www.spiceharbour.in), you agree to the terms stated below.

1. Shipping Locations

We currently ship across India. International shipping is not available at this time.

2. Processing Time

• Orders are typically processed within 1-3 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Delays may occur during peak seasons, natural calamities, or unforeseen circumstances.

3. Shipping Charges

• Standard Shipping: ₹XX (Varies based on weight and location)
• Free Shipping: Available for orders above ₹XX.
• Shipping charges will be displayed at checkout before you make a payment.

4. Estimated Delivery Time

• Local (Kozhikode & Kerala): 2-4 business days
• Rest of India: 5-10 business days
• Delays may occur due to weather conditions, courier service disruptions, or unforeseen circumstances.

5. Order Tracking

• Once your order is shipped, you will receive a tracking number via email or SMS.
• You can track your order through the courier partner’s website using the provided tracking details.

6. Delivery Attempts & Address Issues

• Our delivery partners will attempt to deliver your order twice. If unsuccessful, the package will be returned to us.
• Ensure that the shipping address and contact details provided are accurate and complete to avoid delivery issues.

7. Damaged or Lost Packages

• If you receive a damaged package, please contact us at spiceharbourclt@gmail.com within 24 hours of delivery with images of the damaged product.
• If your package is marked as delivered but not received, report it to us within 48 hours for investigation.

8. Returns & Refunds

Please refer to our Return & Refund Policy for details regarding returns, replacements, and refunds.

9. Contact Us

For any shipping-related inquiries, reach out to us:
📧 Email: spiceharbourclt@gmail.com
📍 Address: 30/382, Puthenpurackal, Chevayour PO – 673017, Kovoor, Kozhikode, Ward 21, Kozhikode Co-operation.

We appreciate your trust in SPICE HARBOUR and strive to deliver the best quality products with efficient shipping services!